Terms and Conditions in detail

COVID-19 Update | Temporary Closure of Cradle Mountain Hotel

The health and safety of our guests, employees and community is of utmost importance to us. In accordance with government restrictions, Cradle Mountain Hotel will not be taking any new bookings from 28 March 2020 until further notice.

We are committed to offering our guests flexibility to assist in dealing with these unique circumstances, irrespective of how you have booked. For more information, visit our terms and services page within the page footer.

SPECIAL TERMS & CONDITIONS: MARCH-MAY 2020

Noting broad travel-related uncertainties due to COVID-19 (coronavirus), Cradle Mountain Hotel is honouring all requests for cancellations of bookings for travel taking place up to and including 31 May 2020, with no application of penalties.

These terms of service override our default terms of service listed below, which apply to all travel after 31 May 2020. Cradle Mountain Hotel will evaluate this date as the situation surrounding COVID-19 unfolds. 

Click here for an overview of our safety initiatives relating to coronavirus 

Accommodation & Tours

These terms and conditions apply to accommodation made available by Cradle Mountain Hotel. By making a booking for accommodation, you warrant that you have read these terms and conditions and agree to be bound by them subject to such changes as are notified to you from time to time. If the booking for accommodation tour is made through a third party, the terms and conditions of that third party also apply.

General Terms

Where indicated, minimum stay conditions apply to accommodation options. Cradle Mountain Hotel will endeavour to provide the accommodation and tour but reserves the right to refuse requests for bookings or actual bookings due to insufficient or excessive numbers of requests. All accommodation is subject to availability.

Booking Policy

All accommodation bookings must be guaranteed at the time of reservation by provision of credit card details. By providing credit card details you warrant that you have the authority to use the credit card and you authorise Cradle Mountain Hotel to charge the cost of your booking to the credit card. You will not be charged for an accommodation booking prior to the date on which you are due to arrive unless previous arrangements have been made directly with Cradle Mountain Hotel.

Cancellation Policies

Cancellation fees for accommodation are as follows for Cradle Mountain Hotel:

  • 72 hours or more prior to arrival: Nil
  • Less than 72 hours prior to arrival: contract rate for 1 night per room cancelled.

If a deposit has not been paid then cancellation fees will be charged to the credit card held as a guarantee. If a deposit has been paid:

  • and the amount of the deposit is more than the cancellation fee then the cancellation fee will be deducted from the deposit and the balance of the deposit will be refunded.
  • and the amount of the deposit is less than the cancellation fee then the deposit will be taken in part payment of the cancellation fee and the balance of the cancellation fee will be charged to the credit card held as a guarantee.

No refund will be given for any unused services or non-arrival.

Cancellations must be made by notifying Cradle Mountain Hotel between the hours of 8am and 7pm 7 days a week or send an email to reception@cradlemountainhotel.com.au.

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